We Are Looking for A
Customer Support Team Member (Full-Time)
Deadline
12 december 2023
Working Hours
08 AM to 04 PM
Sunday to Thursday
Salary
Negotiable
Key Responsibilities:
- Provide prompt and efficient support to customers, addressing inquiries and resolving issues related to our broadband internet and IT services.
- Maintain a high level of product knowledge to offer accurate information and solutions to customers.
- Collaborate with technical teams to ensure quick resolution of customer issues.
- Document customer interactions and feedback to help improve our services.
- Participate in training sessions to stay updated with the latest technology and customer service practices.
- Contribute to a positive and supportive team environment.
Qualifications
- A minimum of a high school diploma; further education or certification in customer service or related field is a plus.
- Proven experience in customer service, preferably in the ICT or ISP industry.
- Excellent communication skills with a customer-oriented approach.
- Ability to troubleshoot and resolve issues effectively.
- Comfortable working with computer systems and technology.
- Fluency in English and Bengali, both verbal and written.
City Online Ltd. is dedicated to workforce diversity and is an equal opportunity employer. We value and encourage applications from all qualified individuals, regardless of background or experience.