We Are Looking for A
Customer Support Team Member (Full-Time)
Deadline
25 August 2026
Working Hours
09 AM to 6 PM
Sunday to Thursday
Salary
Negotiable
Key Responsibilities:
- Install, configure, and maintain networking systems, including LAN, WAN, VPN, and Wireless networks.
- Manage and configure network devices such as Mikrotik routers, switches, and firewalls, ensuring smooth and secure connectivity.
- Demonstrate professional expertise in VLAN, VTP, trunking protocols, and inter-VLAN routing.
- Possess a sound understanding of transmission networks and their operational principles.
- Monitor network systems using network monitoring tools, promptly responding to alerts and resolving any detected faults.
- Engage directly with clients to identify, analyze, and resolve technical and IT-related challenges efficiently.
- Provide technical support and respond to customer inquiries through phone calls, emails, and on-site visits.
- Implement innovative network solutions and enhance existing infrastructure for improved efficiency and security.
- Conduct in-depth analysis of network logs, data, and performance reports to identify root causes of issues and mitigate security vulnerabilities.
- Maintain proper documentation and prepare necessary technical and operational reports.
- Deliver timely and effective network services, assistance, and solutions to ensure maximum customer satisfaction.
- Work under a 24/7 roster shift, ensuring uninterrupted technical support and system uptime.
- Continuously learn and adapt to new technologies, demonstrating a proactive and quick-learning attitude.
- Analyze network logs, traffic, and performance reports to identify root causes and improve network stability and security.
Qualifications
1. Graduate/Post Graduate Degree in any discipline from a recognized university (preferably with a major in Computer Science or a related field).
2. 1–3 years of professional experience, preferably in ISP Operations.
3. Strong knowledge of Mikrotik, FTTH Devices, Cisco Switches, and professional email communication.
4. Sound understanding of TCP/IP, Subnetting, Mail Server, FTP, MRTG, OLT, ONU, and network troubleshooting.
5. Experience in Switch & Router Configuration and Structured Network Cabling.
6. Strong knowledge of Mikrotik administration and maintenance.
7. Ability to understand customer technical requirements and resolve network-related issues efficiently.
8. Strong analytical, problem-solving, communication, and teamwork skills.
Additional Preference
1. Previous experience working with an Internet Service Provider (ISP) will be highly preferred.
2. Professional certifications related to Networking or Mikrotik will be considered an advantage.
3. Candidates with strong troubleshooting skills and hands-on experience in enterprise networking environments will receive priority.
Salary & Benefits
1. Salary will be negotiated based on experience and skill level.
2. Financial benefits as per the rules and regulations of the company.
3. Professional and friendly working environment.
4. Opportunities for skill development and long-term career growth.
City Online Ltd. is dedicated to workforce diversity and is an equal opportunity employer. We value and encourage applications from all qualified individuals, regardless of background or experience.
